You must call (800) 854-3891 for a RETURN AUTHORIZATION NUMBER. Returns will not be accepted without this number. Returns will only be accepted if the product is unopened. A 25% restocking fee will be charged to all returns made after 7 days. Fitness Connection is not responsible for any shipping costs related to customer returns.

All damages from shipping must be reported to Fitness Connection within 24 hours of receipt. YOU must call UPS and report the damage as well as notify Customer Service. Keep all merchandise including the box and packaging material for 7 business days. UPS may choose to inspect the damaged merchandise. Once UPS issues a claim, you will receive a credit.